The Enhanced Doctor-Chapter 611 Xu Chengjun’s Shock

If what Liu Banxia and Shi Lei had said earlier about the teaching and training program had already impressed Xu Chengjun, then the subsequent tour of the entire emergency center led by Liu Banxia left him utterly shocked.

As insiders, they naturally knew the operational procedures of an entire hospital. The emergency center had many patients in each department, yet the entire operation proceeded in an orderly manner.

Whether it was the doctors or the nurses, they all maintained such efficiency. This level of operational capacity was no laughing matter.

Again, if one were to liken it to an army, the emergency center, despite its short formation time, possessed formidable combat power.

The emergency center’s medical team was more or less scraped together, with interns currently serving as mainstays. Their performance had already far exceeded his expectations.

Moreover, one of the most important aspects was that the emergency center could handle any surgery, from cardiothoracic and neurosurgery to general surgery.

These three departments played an exceptionally significant role in any hospital.

This was merely the beginning for the emergency center. Liu Banxia and the others were in their prime; once their reputation was established in the future, this place would be truly astounding.

"Today, I’ve truly witnessed the capabilities of your emergency center. It’s incredible," Xu Chengjun commented once they were in the cafeteria.

"Actually, it’s not fully set up yet. More departments are scheduled to move in. Once that happens, it’s uncertain if we can still allocate operating rooms to the inpatient department," Liu Banxia replied.

"Currently, we share operating rooms with the inpatient department, and we must also reserve rooms for emergency surgeries. Moreover, obstetrics has been added, and urology and plastic surgery will follow; these are also major departments."

Xu Chengjun nodded. "Last time, Jiang Tao mentioned their colorectal department wasn’t competitive enough and was removed from consideration."

"It’s probably to prevent resources from being spread too thin. Actually, I was hoping they could join us. There are many patients with colorectal diseases at present, but some don’t take it seriously and just delay treatment at home," Liu Banxia said with a smile.

"Despite our brisk business, we’re still lagging a bit in terms of profit. After all, many emergency patients must be treated first, and sometimes we genuinely can’t collect payment."

"Big hospitals should indeed bear such responsibilities," Xu Chengjun laughed.

This is a problem every hospital with an emergency department faces. Their district hospital is no exception, though they encounter it less frequently.

"Dr. Liu, we’ve been waiting for you. Here are the pig’s trotters I bought for you."

At this moment, the husband of the Gaucher’s disease patient approached them.

"You really bought them! Well, I won’t stand on ceremony then. I must eat these pig’s trotters," Liu Banxia said with a smile.

"If you don’t eat it, I won’t have completed my mission, and I’ll get an earful when I get home. Please, you carry on," the patient’s husband said with a smile, then promptly left the cafeteria.

"What’s all this about?" Xu Chengjun asked curiously.

"Today, we diagnosed a case of Gaucher’s disease, in its very early stages. If the patient hadn’t persisted, we might have discharged them," Liu Banxia said, breaking the pig’s trotter in half and giving one piece to Xu Chengjun.

"Are your doctor-patient relationships always this harmonious?" Xu Chengjun asked.

"It actually depends on the individual; it’s a matter of empathy. Conflicts do arise, and each month, some medical staff typically face complaints," Liu Banxia said.

"After all, not all illnesses can be diagnosed immediately. When too many diagnostic tests are ordered, more impatient patients naturally find it hard to accept."

"We try to resolve conflicts as much as possible. Nobody’s perfect. It’s natural for family members to be anxious when their loved ones are ill. But we can’t indulge those who are deliberately looking for trouble."

"Anyway, our rule here is that as long as our hospital isn’t at fault, we shouldn’t fear medical disputes. If we can’t even back our own people, the work becomes even more difficult."

"Often, the idea of appeasement is well-intentioned, but it depends on who you’re dealing with. If someone is determined to cause trouble, what’s the use of admitting fault?"

"If they don’t get what they want, it’s useless even if you kneel and kowtow to them. So, we strive to keep things fair and transparent, minimizing any ambiguous boundaries."

"Even if we receive many complaints, as long as our medical staff is not at fault, salaries and bonuses will be paid as usual. Otherwise, long before the workload wears them down, the staff will have been bullied away by patients."

"The truth is, everyone is essentially being coaxed along, and their working hours far exceed the norm. In our profession, even if offered overtime pay, no one truly wants to work extra hours."

Xu Chengjun nodded. Doctor-patient relations were a thorny issue for every hospital. However, achieving Liu Banxia’s standard was truly difficult.

The most fundamental reason was reputation.

If a hospital constantly received negative press, no one would care about the truth of the matter. When word got out, people only heard that "such-and-such hospital botched another patient’s treatment."

Once such rumors spread widely, no one would bother considering the truth anymore.

Therefore, many times, hospitals would rather suffer a small loss and choose to appease the situation.

Of course, it couldn’t be ruled out that some hospitals did have existing problems, which were then seized upon by patients or their families, leading to reconciliation attempts.

If one wants to operate like Liu Banxia, the prerequisite is that the medical staff must be exceptionally competent. Only when you don’t make mistakes can you have the confidence to stand tall.

But then again, it still boiled down to building a solid foundation.

If Liu Banxia could consistently uphold this, maintaining high standards and strict requirements, it might genuinely be achievable.

He had known Liu Banxia for a considerable time. Although the man was usually jovial and joking, he could also be quite stubborn at times. Otherwise, there wouldn’t have been so many incidents of him confronting patients, some even escalating to criminal cases.

"Are you really planning to persist with this? It won’t be easy, you know," Xu Chengjun asked.

"Even if it’s not easy, we have to persist. Let’s give it a try first," Liu Banxia said with a smile.

"I forget who said it, but if you don’t try, you’ll definitely fail. If you try, you might not succeed. But still, you have to try. Establishing this emergency center was also difficult. We faced many obstacles. We consider ourselves pioneers; we can’t let it be ruined in our hands."

"Oh... Director Zhou, you’re back early today! We thought you wouldn’t return until this afternoon. Director Zhou, Chief Director Xu is here, come join us for lunch."

Hearing his greeting, Zhou Shuwen walked right over. "Shi Lei told me. I had to come and keep Chief Director Xu company." 𝑓𝓇𝘦ℯ𝘸𝘦𝑏𝓃𝑜𝘷ℯ𝑙.𝑐𝑜𝓂

"Director, you chat with Chief Director Xu. I’ll go get our food," Liu Banxia said, then dashed off.

"Chief Director Zhou, visiting your Emergency Center today has left me deeply impressed and quite moved. It’s truly remarkable," Xu Chengjun stated.

"Thank you for your compliments; I’ll happily accept them all," Zhou Shuwen said with a smile.

"Actually, if we’re talking about credit, it has very little to do with me. Banxia and his team have managed it all themselves. Even now, I’m quite hands-off."

"Exactly! You’ve truly chosen an excellent disciple," Xu Chengjun said.

"Ah... don’t praise him too much. He gives me headaches from time to time. He lacks ambition and needs to be pushed. This time, making him the face of our publicity campaign is like pulling his teeth," Zhou Shuwen said.

"He even complained to me, ’What’s the point of focusing on just me? It would be better to do a group interview and also promote the hospital’s unsung heroes.’ He said he communicated this to the production team, and it’s a headache for them too."

"That’s just his personality, isn’t it? And it seems he doesn’t care much about fame or fortune anymore, right?" Xu Chengjun asked.

Zhou Shuwen nodded. "After marrying Qiaoqiao, he became even less ambitious. When I made him Chief Resident, he was ecstatic."

"But now that he’s in charge of the teaching and training program, he’s incredibly stressed. However, stressed or not, he has to do this job thoroughly for me."

"Director, what are you talking about? The Sautéed Pork Slivers were a bit cold, so I didn’t get those for you. I got Sautéed Liver Tips instead," Liu Banxia said as he returned with his food tray.

"We were saying you lack ambition and need to work even harder in the future," Zhou Shuwen said with a smile.

"I’m already working very hard, and I’ll try to work harder," Liu Banxia replied.

"But I also need to ask you for some time off. Chief Director Xu is the reinforcement I invited. I want him to take me for a tour of the medical school to try and recruit some promising candidates."

Zhou Shuwen nodded. "Go ahead. Making good use of available resources is also a skill."

"Good heavens, I’m being thoroughly played by you two, master and disciple! Doesn’t anyone want to thank me?" Xu Chengjun joked.

"If you want thanks, go to him. Anyway, if you need a consultation again, he’s the one we’ll send," Zhou Shuwen replied.

"Director Zhou, regarding this matter, isn’t there any room for flexibility? It’s truly become a burden for some patients," Xu Chengjun asked.

Zhou Shuwen shook his head. "That’s a red line; no one dares to touch it. However, we will still accept your consultation requests. As long as we’re not too busy, we’ll send someone over."

"It’s just that I can’t bear it," Xu Chengjun said.

"A round trip doesn’t cost much money, but it wastes a lot of time. We’ll see how things go. Unless it’s absolutely critical, we generally won’t request consultations anymore."

He also knew the chances of this matter being flexible were very low. Even if "flying knife" consultations were still fully permitted, Liu Banxia wouldn’t have the energy for many.

If he could pay them properly in cash, he wouldn’t feel so burdened when requesting consultations. Everyone has to make a living; they couldn’t just keep wasting their valuable time for his hospital’s benefit.