Who would study psychology unless they had some issues?!-Chapter 111 - 110: Changing the Consultant—Since We’re Here Anyway

Chapter 111: Chapter 110: Changing the Consultant—Since We’re Here Anyway

After the head of the center spoke those long sentences, Nan Zhubin understood where the hostility towards him came from.

Nan Zhubin’s expression eased as he realized there might be some misunderstanding involved.

Just as Nan Zhubin was about to say something, the head of the center’s emotional management came back online.

He took a deep breath and raised his hand to stop the hesitant Nan Zhubin.

"I’m sorry, Mr. Nan, I lost my composure."

"But since you are also a consultant, you should understand that the clients have to be prioritized in everything, right? I have to go and do a consultation now; we can talk about your issue later."

"Xia Tian—"

The head of the center didn’t plan to negotiate with Nan Zhubin, and after saying that, he turned to look at Xia Tian.

The young lady was also about to say something but was interrupted by the head of the center.

Only then did she leisurely continue, "But—sir, the client has a request."

The head of the center patted his face to relax his expression, "What request? Do they want to change a consultation room?"

Xia Tian slowly shook her head and looked at Nan Zhubin, "No, she said—she wants to change a consultant."

With a "snap," the head of the center’s hand, which was relaxing his facial muscles, suddenly froze on his cheek.

...

A client choosing to change consultants only means one thing: they were dissatisfied with their previous consultation experience.

Either they felt out of sync with the consultant who didn’t understand them, or they felt their problem was unresolved in one session and wanted to accelerate progress;

or perhaps they simply thought the consultant was inadequate and wanted a more competent one.

But no matter the reason, it’s always awkward for the consultant.

Especially in this situation.

Moreover, for the head of the center, there was another awkward point—

Xia Tian flipped through the schedule in her hand, "Sir, there are no other resident consultants in the center right now."

Indeed, as the consultants at the Psychological Consultation Center are all part-time, they usually arrive just about ten minutes before the consultation time.

Generally, there are no resident consultants on the floor to deal with such emergencies at the consultation center.

This is now one of those "general circumstances."

The head of the center lowered his hand and pursed his lips, instructing, "Please reassure the client first, I’ll try contacting the nearest consultant, see if they can..."

Xia Tian just shook her head, "The part-time graduate student consultants have classes, and the other consultants are either in meetings or on business trips, so they can’t make it."

The head of the center’s half-lifted hand froze.

In such a situation, they could only send the client back.

After all, to be fair, canceling a consultation or changing a consultant should be notified in advance. Now that the consultation time has arrived and the request is made with no notice, it’s entirely the client’s responsibility.

However—

"Everything should prioritize the client," Nan Zhubin slowly stood up, "after all, I’m already here."

The head of the center still wanted to say something.

Nan Zhubin interrupted, "Moreover... the client made the ’change consultant’ request only after arriving, which implies they have the resolve to ’do the consultation even if they can’t change.’"

"In other words, they really need and urgently need consultation right now."

Nan Zhubin looked into the head of the center’s eyes, "What if this is the crucial session?"

With that, there was no more reason to argue.

The head of the center pursed his lips, walked briskly back to his seat, turned his chair around, facing away from Nan Zhubin, out of sight, out of mind.

Xia Tian smiled sweetly at Nan Zhubin, softly guiding him in the right direction as an assistant, "Mr. Nan, shall I take you to the consultation room?"

...

The school’s consultation room, compared to the outside, was slightly smaller in size and space, and the sofa was narrower.

But the room’s overall color arrangement was slightly brighter and more vibrant.

In a certain sense, a smaller space could also provide more security.

Nan Zhubin sat on the single sofa, using the limited time to quickly browse through the client’s information.

Accompanied by a "click" sound—

"Hello."

Nan Zhubin looked up.

"Hello, teacher." The student client paused upon seeing Nan Zhubin’s face and quickly shrank her neck into her down jacket’s collar.

"Please sit." Nan Zhubin pointed to the double sofa in the middle with a smile while quickly observing the other party.

The client was a girl, quite tall, around 1.7 meters, but very thin, with a posture suggesting a habitual slight hunchback; her hair was dyed a yellow-brown but not meticulously styled, like a "satisfy curiosity" kind of dye job rather than a purposeful design.

And then there was the overall demeanor and temperament—

[A very evident sense of fatigue, and a kind of fatigue... that feels familiar, as if I’ve seen it somewhere before.]

This judgment made Nan Zhubin frown slightly in his heart.

After sitting down, the female student turned to face Nan Zhubin, but her gaze remained lowered, avoiding eye contact with him.

Seeing that she didn’t intend to speak, Nan Zhubin took the initiative to start the conversation.

"This is our first consultation session, what is your name?"

"Zhang Lu."

"What year are you in?"

"Sophomore."

"What’s your major?"

"Environmental Science."

"Hmm... that’s a rare major, what does the course cover?"

"It’s mostly related to geology, or involves things like wastewater purification." freewebnoveℓ.com

"Wow," Nan Zhubin nodded exaggeratedly, "learned something new today."

This was the client’s second consultation, and all this information was actually recorded, and Nan Zhubin had just reviewed it.

However, Nan Zhubin chose to use these most basic, least risky questions to open the conversation and build the initial consultation rapport.

As expected, after a few rounds of this Q&A, the client finally looked up at Nan Zhubin, initiating the first eye contact.

Nan Zhubin took this opportunity to steer the conversation back, "Although this is your second consultation, the previous consultant wasn’t me. So I still need you to outline your basic situation."

"Of course, if it’s okay, I’d also like to hear about the advice given by the previous consultant, your feelings during the consultation, and what you’ve done since that session to today’s."

Nan Zhubin threw out a series of questions, which was a departure from the usual conversational approach.

Generally, conversations only ask one question at a time.

Even though the consultation had just started, Nan Zhubin could already see that this client wasn’t the type to narrate her story actively.

Therefore, he needed to take the initiative as a consultant to provide topic points.

These questions could well form a narrative thread.

At the same time, by throwing out so many topics for selection, how the client chooses to respond could also provide Nan Zhubin with the information he needed.

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