MTL - The Black Tech Life of Scum-Chapter 40 :customer satisfaction

After returning to the restaurant with half a bag of semi-organic fertilizer tomatoes, Hou Gang went to the kitchen and explained these side dishes that should be used preferentially in the No. 888 room. Those who ordered the rest should use these tomatoes first. .

Hou Gang then sat at the cash register, and the waiter who explained the floor and ordering the dishes recommended the customers to order the tomato scrambled eggs. Even some high-spending guests could give a plate.

After a while, I waited to see the reaction of the guests.

Today is not a weekend. The business of restaurant lunch is actually very ordinary, or you can use another adjective: deserted.

里 In the lobby of the restaurant with forty tables, there are a few guests sitting scattered, and there are only two private rooms open;

Among them are two tables for two or three elderly people. This type of guests basically treat this restaurant as a tea house to play. One sitting is half a day. The order is light dishes. A pot of tea can be used for many trips. From time to time, the waiter will be called to change tea;

Chen Hougang did not dislike the low consumption of these people, and may not even earn the electricity bill for air conditioning;

The presence of these people can even create some false prosperity. Moreover, the nephews of these people generally have poor spending power. If they come and are used to coming here, they will also bring a lot of customers;

活动 Activities such as family dinners, most families are talked about by the elders, such as choosing a place, time, and then the juniors order food or something. Keeping a few elderly people means keeping customers from several families;

What Hou Gang paid particular attention to was the reaction of the two old men, because the order menus of those two tables were now in front of him.

Yantai No. 35: Fried lily with agaric lotus seeds, scrambled eggs with tomato, soup with bean sprouts, the only meat is a tea tree mushroom fried beef tenderloin.

This kind of dish is actually more for two elderly people who seem to be sixty or seventy years old. Hou Gang is very clear that the weight of his restaurant brand can be compared with the middle brand of star hotels.

Stage 38: Braised eggplant, brined vegetable core, fried onion back-boiled meat, cold cucumbers, which has already been marked on the top. That stroke represents the end of the order. It is estimated that it was moved after being recommended by the waiter. A tomato scrambled egg.

The reason why Hou Gang stayed here was to want to hear the true evaluation of these people. The Chinese people are all introverted. Even if they eat dishes that taste very bad, they are usually not spoken in person;

Either I wo n’t order this dish next time, my friend ordered it, but he just said that he would change another dish and so on.

Either I do n’t even come to this shop anymore, my friends have made an appointment, and they will ask for another place;

Anyway, you do n’t know the reason, it may be a long time, and I found that one or a few familiar faces have not come for a long time, and I do n’t know what happened.

Lao people are like this, unless something can not be tolerated, such as eating a fly or eating a few hair ...

Otherwise, few people will really speak out in person.

For this matter, Hou Gang felt that if he had to do it by himself, he would have the bottom of his heart. If the cashier or the head of the building asked the customer's satisfaction, he probably would not get real information.

Even if it is very ordinary or unpalatable, when you ask them, they will definitely drop one: "OK," "OK ..."

Is it okay, only they know.

Similarly, even if it is delicious, they will not say it, because Chinese people are actually a little embarrassed to praise others, especially middle-aged and elderly people;

The restaurant's dishes are delicious? Isn't that supposed to be? It ’s not delicious, so who is going to eat?

This is a matter of course.

Uh ...

Hou Gang just sat there, quietly watching the reactions of a few specific customers, even if some of them frowned, he tried to find a way to see which dish they were eating at this time ...

Time passes minute by minute ...

Mr. Chen from the private room No. 888 came out to pay the bill. If he was supported by someone, he must pay the bill himself, and it is not necessary to wipe the zero. Of course, the ticket does not have to be issued, anyway, this is all basic exercise ...

Anyway, my old Chen is rich!

"Mr. Chen, I asked someone to pack a watermelon. You can take it back to your family. This melon is almost gone this year ..." Hou Gang said politely, and then picked it up from the counter and packed it in plastic. The watermelon in the bag was handed over to the guests with him.

I have seen too much about this kind of scene. I drink a bit of wine and it is always a little bit floating. It ’s very good like President Chen. It ’s not uncommon for people to drop things or fight.

行 "Okay, take this melon brother, thank you, your melon and vegetables are really delicious, next time you come, you can get some discount ..." said Chen.

"Brother, what do you say, when do I dare not give a discount to my brother," Hou Gang said.

Yes, the offer is okay. The problem is that you did n’t even allow me to wipe it. You just paid by tapping on your mobile phone ....

"Brother is not bad for this money. I want to give a fart and make the dishes delicious, so that my brothers are happy. Brother comes every day. Our brother's restaurant does n’t take care of business. President Chen said again.

I've told you everything ...

.....

If you have a lot of fun, you will send the drunk and smoked Chen to the car, and then continue to watch the customer's response.

总 It ’s okay to listen to something like President Chen, because he already drank too much ...

And what business may be negotiated at the wine table, at this time, even if he is letting him eat sour tofu, he is happy ...

However, Hou Gang went to the 888 private room and took a look. Although the waiter was already at the reception desk, he still saw some remnants;

Yes, every plate of tomato scrambled eggs is cleared;

When you were invited to dinner, whoever looked at the three scrambled eggs with tomatoes, it must be a little unpleasant to eat vegetarian food, healthy eating, no problem.

But if you have three servings of the same dish all at once, it ’s a little bit awkward, and even a bit despising ...

Whether it is a bit of power in the hand, or even just a bit of resources, it will always be a bit of a shelf, and to put it plainly, it is to fight for face.

He Hougang can even imagine how Chen always resolved this embarrassing situation. He watched the menu again and again.

With the broiled baby fish and pheasant soup before the meal, then the wild money turtle roasted pheasant, followed by the red simmered wild pork and snake, the wild cat and the dragon and phoenix stewed from the pheasant, and a deep-fried wasp Base

上 Nothing else is too big after serving ...

I can get such a dish in the restaurant, whether it is money or contacts, it is sufficient, a meal costs at least a few thousand dollars a table;

And President Chen's performance was also very appropriate, Hou Gang felt that he was drunk;

装 Pretend to be drunk when you pay the bill, and then pull the person on your wine table to push the cup to change the bill together to pay the bill, there must be a process of looking at the bill;

After all, these people are mostly faces, most likely outsiders, and they are always on guard against places like restaurants in other places.

The person who read the list even used the mobile phone to point at the menu to calculate the price, and even remembered whether there was such a dish ...

Wu Hougang has never done business in pits. There are not many immigrants in this place. Doing so will only ruin his reputation.

But after going through this process, the customer also knows that this restaurant is honest, and then Chen is always a strong person.

For a dinner of more than 10,000 yuan, please ask if you please. When you pay the bill, it is unambiguous. In fact, many things on the dinner table are not negotiated ....

I ca n’t say that the impression is good, but it ’s not bad at all. The wine table seems a bit out of control, but it is still very clear about its goals.

合作 Working with such people seems to be more reliable.

I have three tomato scrambled eggs, this one is understandable, maybe this boss is just like this one;

However, with the previous bedding, it feels different.

Maybe Mr. Chen would come and say something like: "The boss of this restaurant is my brother, but to tell you the truth, although he can get some good goods, it is not to bury him, I really like the dishes here, I really Nothing too rare, there are such things everywhere ... "

"But this tomato scrambled egg and watermelon are my favorite, and the taste is very different from other places, so I ordered three servings at once, everyone tasted ..."

只 "But the quality of the food here is not stable, and sometimes it ’s good and bad. I ’m a little bit tangled. If you do n’t feel good, do n’t give me face, wait for us to scold the boss ...”

The front is Hou Gang's own brain supplement, but in the back, it is reported by the waiter who just took the dish ....

Ju Hougang judged for himself and thought that this way, it should be that President Chen is also satisfied, and then his customers did not have much objection to this tomato scrambled egg.

Alas, this reference value is really not too great.

I was close to half past two, and it was time for the restaurant's lunch to leave, and the remaining two tables of old people also began to pay. They were regular customers and knew the rules here.

"Thank you 115 yuan, wipe zero and one hundred," said Xiao Li, the chief and cashier, smiling.

"I don't know what the second old man thinks of our tomato scrambled eggs?" Hou Gang stood up at this time ~ www.novelbuddy.com ~ and asked a word.

"Not bad!" Said an old man who was rushing to pay.

"OK," the other old man replied.

这样 "So, we actually planted the vegetable field and then planted it with organic fertilizer, which is what other people call organic fertilizer. I didn't expect it to be like this," Hou Gang said.

When paying at another table,

Hmm ... Hou Gang's routine dialogue continues;

"..... we're all eaten, a bit like the tomato flavor we had when we were kids ... it's delicious, that is, the eggs have no umami like before ..." an old man said.

"Tomato tastes good .... The tomato scrambled eggs we used to eat were fried in a large pot, burned with firewood, fried a dish, and used a bowl of rice to go through the pot before shabu pot. Reluctant to have salt and oil, there are many brothers and sisters, after the pot of rice, they rush to eat ... "said another old man who accompanied him.

"I can rest assured that the elderly can eat happily. I rented a plot of land outside the county to grow vegetables specifically for our restaurant. The ground uses organic fertilizer, which is what we call farm manure, and I do n’t spray pesticide Just thinking that everyone can have a peace of mind, if the elderly feel that this taste is okay, come again someday ... "Hou Gang smiled.

送 After sending the cheerful customers away, Hou just started to figure out how to make this business long-term ...

After all, customer satisfaction is still very high. Even elderly people who have eaten native vegetables decades ago have recognized it. Anything hesitant to do can be directly put on the market.

Of course, the first step is to contact the boss who supplies organic fertilizer and the mobile phone number of the provincial capital ...