Car-hailing Driver: Rewards from Complaints-Chapter 159 - 134: Competing to Recruit Yang Chen

"Understood!"

After a while, Li Changqi arrived with the Bibi executives.

"Yang Chen, can’t you discuss things properly? Why make such a big scene?" Li Changqi said helplessly.

"Communicate about what? Customer service doesn’t give me a chance to talk, just keeps quoting platform rules! I ran over 400 in revenue yesterday, spent 480 on car cleaning, and got 400 deducted by the platform. Do you think it’s still worth it for me to keep going?" Yang Chen asked.

Li Changqi sighed and said, "Come on, let’s go inside and talk."

Yang Chen, along with several drivers, entered the headquarters meeting room with journalists and police accompaniment to negotiate with the platform executives.

Yang Chen’s attitude was extremely firm, insisting that the platform should cover the cleaning fee.

Li Changqi suggested trying to make the passengers bear the cost, but Yang Chen flatly refused.

Because once this cost is passed on to the passengers, the drivers would undoubtedly receive negative reviews.

Only by having the platform bear the cost can the drivers’ rights be protected.

The Bibi platform has a high commission rate of 20%, and each driver might not even encounter a passenger vomiting in the car a few times a year, so the platform can fully afford it.

Moreover, only if the platform covers this cost will they try to use big data and other means to offer different pricing standards for different customers, ultimately making the passengers themselves bear it, just spread out over each ride.

After hearing Yang Chen’s explanation, Li Changqi and the others felt it made sense.

But then another problem arose—Yang Chen, bringing the drivers to cause a scene like this, had brought very negative impact on the Bibi platform. How should that be accounted for?

Yang Chen laughed and said, "Whether this issue is negative or positive isn’t it up to your performance? If you focus your publicity on the platform covering cleaning and other incidental fees, addressing the concerns of drivers and passengers, isn’t that a great PR point? Don’t you love doing PR? Isn’t this another opportunity for you?"

Just as Li Changqi was about to speak, noises erupted from the plaza.

Everyone hurried to the window to look down, and a fight had already broken out in the plaza.

Shield Security Company had intervened and was dealing with the Bibi platform’s security personnel.

Everyone quickly went down to stop the fight.

Li Changqi shouted, "What’s going on? What do your Shield Security people mean? Why are they fighting our security personnel?"

Yang Chen explained, "I invited them over to protect us, as I guessed you’d definitely make a move! Go on, keep fighting, then talk after you’re done."

Li Changqi, looking embarrassed, quickly asked, "What’s going on?"

Bibi’s security personnel explained that the drivers were behaving aggressively, and they were just maintaining order.

The drivers said Bibi’s security called them a bunch of unemployed car drivers and dared them to cause trouble.

Some security guards are like that, arrogant beyond words.

Beating up owners, besieging delivery people, even daring to block ambulances, there’s nothing they wouldn’t dare do.

Though they are also grassroots people, they often oppress grassroots people the most.

Fortunately, Yang Chen had the foresight to call in Shield Security people beforehand.

Otherwise, just based on the fierce looks of these Bibi platform security guards, many drivers would surely have been beaten up.

Li Changqi immediately made a decisive call, loudly saying, "All security personnel withdraw, we’re all family here, no need for defense!"

He indeed deserves to be the CEO; his mind turns quickly.

Bibi’s security retreat now could reduce conflict and also show Bibi’s sincerity, preventing further damage to Bibi’s reputation.

But, can you really just walk away after hitting people? That’s not how it works, right?

Yang Chen immediately said, "Officer Chen, you saw it, they hit us; if we just let them go like this, what authority does the law have?"

Chen Qingxia and others quickly stepped in to control the security guards who had hit people.

Yang Chen gave Zhang Xiang a waiting look, and Zhang Xiang also stepped up to the beaten drivers, stated his identity, and expressed willingness to act as their legal representative for free.

Upon seeing Zhang Xiang, Li Changqi felt extremely anxious.

There’s a legend that he’s a god who can send both you and your lawyer to prison if he’s unhappy. Why is he getting involved?

Journalists, lawyers, police, security, all necessary parties are here—it seems Yang Chen is very well-prepared this time, determined to achieve his goal.

Li Changqi hurriedly smiled and said, "Lawyer Zhang, it’s just a small misunderstanding, no need to trouble you to intervene. We’ll handle it internally and compensate as needed."

Zhang Xiang replied with a smile, "As their legal representative, I can still carry out civil mediation, it doesn’t affect anything."

The drivers who were beaten immediately stated they would entrust Zhang Xiang as their legal representative to handle the matter of them being beaten.

Li Changqi pursed his lips in resignation, not daring to speak.

This situation had essentially put the Bibi platform on the grill; whether it gets roasted or not depends entirely on Bibi’s choice.

Li Changqi made a decisive call, ordering the finance and data departments to calculate the approximate situation of reported cleaning fees from drivers for the past three years. 𝓯𝙧𝙚𝒆𝙬𝙚𝒃𝙣𝙤𝒗𝓮𝓵.𝙘𝙤𝙢

Both departments immediately went into action, taking over half an hour to roughly calculate the result.

Total reported cleaning fees the year before last were 3.458 million, last year were 3.206 million, and this year so far are 1.825 million.