Car-hailing Driver: Rewards from Complaints-Chapter 114 - 112: Proudly Receiving the Harmony Express Army

Chapter 114: Chapter 112: Proudly Receiving the Harmony Express Army

"The driver is a good driver, but he caused me to impulsively lose love. If I kept being clueless, at least I could still be close to her, but now I don’t even have a chance to get close. Consider this a lesson for you, just drive properly in the future, and don’t meddle."

Seeing this complaint, Yang Chen couldn’t help but laugh.

This kind of person is too outrageous. I helped him act cool and realize the true face of the sea queen, shouldn’t he be grateful?

How come he’s biting the hand that fed him?

So he lost what he calls love, and has to find someone to blame.

It seems there’s a reason why suckers are suckers, their thinking is different from normal people, it’s completely incomprehensible.

At this moment, the system sent a notification.

"Congratulations to the owner for receiving a bad review, the system rewards the owner with a Rolls-Royce Cullinan. Please go to the Hai City Rolls-Royce 4S shop to pick up the car."

Having sports cars and sedans, Yang Chen really did lack an SUV.

The Rolls-Royce Cullinan is considered the pinnacle of SUVs, the system is indeed impressive.

In the future, Yu Shishi will definitely need a car for errands, she can’t keep taking cabs or driving his sports car all the time.

It’s fair to say this reward is very practical.

After dropping the passenger at the destination, Yang Chen called Yu Shishi.

Yu Shishi: "Hello, sir, is there anything you need?"

Yang Chen: "What are you doing now?"

Yu Shishi: "I’ve hired some temp workers to tidy up the garden and pool, supervising them right now."

Yang Chen: "Hmm. I just bought a car, you can drive it when you go out in the future. Call me when you’re done, we’ll go pick up the car together."

Yu Shishi: "Thank you, sir. You’re so kind to me. Hehe... I’ll call you when I’m done."

Yang Chen: "Hmm. Go ahead and be careful with the things at home."

Yu Shishi: "Hmm, don’t worry, I’ve taken videos and photos of the house, if there’s any difference when they’re done, I won’t let them leave."

Hmm, this girl is quite shrewd.

Yesterday, got a bad review for not turning left against traffic, now another one for causing someone to lose love.

Two consecutive bad reviews caused Yang Chen’s overall score to be in crisis, he either needs to take a lot of orders and get good reviews to offset the bad ones in a short time, or at least eliminate one bad review.

Otherwise, his order receiving priority will be affected.

Furthermore, passengers seeing his obviously low overall score might actively cancel orders.

So, now taking orders isn’t what Yang Chen should do, he should find a way to eliminate at least one bad review.

Bibi platform has clear regulations (according to the plot needs, please do not contact real platforms), only if the customer complains, the platform will automatically pop up an appeal window for the driver to upload evidence for customer service to review and determine if it’s valid.

If the evidence clearly shows the passenger is at fault, such as unreasonable and excessive demands or threatening the driver, customer service will determine the passenger’s complaint is invalid and eliminate the bad review.

If the evidence doesn’t clearly show the passenger’s fault, the driver’s appeal won’t succeed, and both the complaint and bad review will be effective, resulting in not only a point deduction but also a monetary penalty.

There’s a lot of room to manipulate here.

Because whether the passenger’s demands are excessive, or if the driver’s handling is reasonable, it all depends on how customer service judges.

Unless one party has a major fault, if both the driver and passenger have issues with a complaint and bad review, customer service decides if it’s valid or not.

If the passenger only leaves a bad review without complaining, Bibi platform won’t automatically pop up an appeal window.

At this point, the driver needs to actively contact customer service to explain the situation.

If customer service thinks the driver doesn’t need to appeal, they’ll directly refuse and provide a reasonable explanation.

If customer service thinks the driver needs to appeal, repeat the appeal process.

Of course, these rules are shown publicly, presenting Bibi as a fair, just, and open platform, not protecting drivers, nor favoring passengers, everything is based on facts.

However, there’s an unwritten rule in Bibi’s customer service department, which is to lean towards passengers in practice.

Because the platform survives on passengers, without passenger orders, having drivers is useless, but with passenger orders, there’s no worry of not having drivers join.

When necessary, let drivers take a loss, as long as it keeps passengers happy and they continue ordering on the platform.

This is a hidden rule in many industries, not just ride-hailing, but also food delivery, express delivery, etc.

If there’s a dispute, catch your employee and punish them first, as employees for their livelihood dare not resist.

Customers can’t be offended, relying on them to order.

Because of such hidden rules, having an internal connection in customer service becomes very important.

Yang Chen was about to send a WeChat message to Liu Xueqing, but she sent a message first.

"Brother Chen, I see you have two bad reviews, do you need to appeal?"

See, having a customer service "friend" is useful, isn’t it?

Yang Chen is also sensible, can’t always ask for help without giving some benefits.

"I was just about to talk to you about this. How long is your lunch break?"

"(smiley face) Hehe... Lunch break is over an hour. Are you inviting me to lunch?"

"Hmm. If convenient, I’d like to treat you to a meal."

"Sure! 11:40-13:00, you arrange it, just don’t delay my afternoon work. I’ll open the appeal window for you now, upload the materials, I’ll review them for you."

"Okay."

Soon, the platform notified that the appeal window was open.

Yang Chen quickly organized the evidence and uploaded it for Liu Xueqing to review.

The bad review from yesterday’s demand for Yang Chen to drive against traffic was immediately removed by Liu Xueqing.

But Liu Xueqing doesn’t dare to delete that negative review from the bootlicker.

She sent a message to Yang Chen, explaining the reason in detail.

According to the car’s video and audio recordings, there’s no issue inside the car. However, because Yang Chen’s car waited a long time under the apartment, both he and the passenger got out, and the inside camera couldn’t capture what was happening outside, making it impossible to determine if there were any harmful actions towards the passenger.

Following the principle of prioritizing passenger interests, this review cannot be deleted according to the rules. Otherwise, if the department randomly checks and finds this review, she will definitely be punished, or even moved from her position.

If Yang Chen and the passenger had stayed in the car the whole time, the video could prove that Yang was not at fault, and the review could be deleted as malicious.

To put it bluntly, the problem lies in the fact that both Yang Chen and the bootlicker got out of the car.

This served as a reminder for him: unless absolutely necessary, never leave the car. And even if getting out, it should be where the dashboard cam and interior cameras can capture.

Yang Chen already anticipated this; he guessed the review from the bootlicker would be difficult to erase.

So, what he thought was just to get one removed, as long as it doesn’t clearly affect the score.

After developing a "friend" in customer service with great difficulty, he doesn’t want her to take risks over a review; he needed to think long-term.

"No problem, follow the rules. I’ll be downstairs at your headquarters later, you can come down during your break."

"Okay. Thanks for understanding, Brother Chen. Hehe... see you later."

After resting for a while, Yang Chen continued to take orders and drive.

He treated Liu Xueqing to lunch, fostering their relationship a bit.

At three in the afternoon, Yu Shishi called Yang Chen.

The matters at home were settled, and she could go out now.

Yang Chen was quite far from home, so he didn’t go back to pick up Yu Shishi, asking her to take a cab directly to the Hai City Rolls-Royce dealership.

Because of the hassle with the negative review, Yang Chen had to work diligently.

Even when going to the dealership to pick up a car, he wanted to take a passenger along the way.

Quite coincidentally, among the orders pushed by the system, one was heading to the Hai City Rolls-Royce dealership.

Yang Chen quickly grabbed the order and followed the navigation there.

Road construction ahead forced Yang Chen to take a detour, delaying him by two minutes.

Upon arrival, Yang Chen dialed the passenger’s number.

At that moment, one of the six women nearby, a middle-aged lady, answered the phone.

Yang Chen quickly said, "Hello, Bibi Taxi, you can come over."

As he spoke, Yang Chen waved at the lady.

Initially, Yang Chen believed only the lady on the phone would be riding. But what happened?

Wow, the whole group of women got on.

Goodness gracious, saving money shouldn’t be to this extreme.

Yang Chen quickly said, "Ladies, did you book just one car for so many of you?"

The lady who booked said, "Yes! We can squeeze a bit, no need for another car."

Yang Chen found it puzzling; given they were going to a Rolls-Royce dealership, why skimp on money?

Looking at their attire, they seemed like successful women who wouldn’t scrimp on cash.

Yang Chen quickly explained, "Ladies, I’m sorry. My car is rated for five passengers, carrying six means we’ll be over capacity."

The booking lady said, "We’re all slender, squeezing in isn’t a problem! We’ve been waiting for you for 8 minutes without complaints, and now you’re fussing over excess capacity?"

The other women chimed in with chatter.

"Exactly! Just for two kilometers, and you’re hustling to earn, aren’t you more desperate for money than us!"

"We’re not blaming you for the delay, so don’t blame us for overloading."

"Drive quickly; we’re in a hurry. Move it!"

"Taking a taxi is meant to be cheaper; getting another car is less economical than us driving ourselves over!"

...

Goodness, these excuses are truly frustrating.

Yang Chen explained, "The road is under construction, and I had no choice but to detour. Alright, alright, everyone sit tight; we are setting off."

The booking lady replied, "That’s more like it. We’re pressed for time, drive faster."

Yang Chen grunted a reply.

Overloading in ride-sharing is commonplace; too many people are set on saving money and purposely hassle drivers.

Yang Chen had no choice but to compromise.

It’s said that three women make a drama, and six women make two!

From the moment the car started, they began chattering non-stop.

"Sister Li, you start first later, have you memorized your lines?"

"Got it, I’ll recite them for you. Once, I was a housewife ridiculed by my mother-in-law, undervalued by my husband, and disdained by my children. By chance, I joined the TMD family, and my destiny took a dramatic turn. After three months of effort, I finally purchased my first Rolls-Royce. A new era of micro-business for women, career on the left, family on the right, welcome to the TMD family. The next one picking up a car will be you!"

"Brilliant, that was great. I haven’t memorized mine as well as you did."

"Your lines are perhaps a bit harder than mine; let us hear you recite."

"Once, to ease household burden, I’d choose the cheapest salt to buy. I served my in-laws well, gave my husband a dignified appearance, and ensured my children were well-fed and warmly clothed, sacrificing everything for the family. Even borrowed over a million for my in-laws’ treatment from my parents. Yet my husband told me I was a lazy, unearnable hag, condemning me daily with cold words. Eventually, I divorced him during the lowest point of my life. That’s when I joined the TMD family, and within six months, I picked up my first Rolls-Royce. I’m merely an ordinary member of the TMD family, hoping to grab a Harmony Express title like our supervisor. Now, my ex-husband begs for reconciliation daily, but I’m busy; I have no time for him. Once he didn’t treasure me; now he cannot match me. The independent woman is most confident, and confident women are most beautiful. Keep it up!"

...

Yang Chen was suddenly bewildered; is this the legendary "grabbing a Harmony Express?"