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... CAPTCHA) are methods by which a customer can determine if the representative that they are communicating with is a Service AI or an actual human being.

Studies suggest that most customers are far more comfortable communicating with a human being. Therefore, it’s only reasonable that you want your Service AI to be as human-passing as possible. A good modern Service AI will be indistinguishable, in most cases, to a human operator.

The issue comes when the customer attempts one of t ...

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